Shipping policy

Shipping:

Most items are delivered within 12-18 business days from the order date. 

Once you place your order, you will receive an order confirmation email. Orders can take 5-7 days to process for shipping. During this time, our team is picking your items, packing them up, and preparing them for shipment. If you don't see your shipping confirmation email during this time, don't worry, as it's completely normal. 

If an item is out of stock, delivery may take up to 8 weeks, though most items ship within the standard timeframe. If an item is out of stock in your order, you will be notified by our team immediately and have the option to cancel that item for a refund, or replace it with another item that will ship faster. 

Once your order is prepared for shipment, you’ll receive an email with your tracking number as soon as the shipping label is created.

Shipping times can vary depending on your location. See our estimated shipping times for standard shipping below: 

  • Canada & USA: 6–10 business days
  • United Kingdom: 4–6 business days
  • Australia: 6–8 business days
  • International: 7–14 business days

For express shipping, these are the estimated timeframes from our couriers: 

  • Canada & USA: 3–5 business days
  • United Kingdom: 3–5 business days
  • Australia: 3–5 business days
  • International: 3–5 business days

For customers using Express Shipping: please note that our processing time remains the same (5-7 business days). Though we will make an effort to get it processed sooner, we cannot guarantee a shorter processing time.

Shipping Costs:

  • Standard Shipping cost → $16 CAD flat rate, free on orders over $99 CAD.
  • Express Shipping cost → $28 CAD flat rate. 

Duties/Import Fees: 

Waffle Hau5 covers applicable duties and import fees for orders shipped to Canada and the United States. For all other international destinations, customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country. By placing an international order, you agree to accept the shipment and pay all applicable fees. If a shipment is refused or returned because these charges were not paid, any return shipping costs, duties or related fees may be deducted from your refund where permitted by law.

If you have any questions, feel free to reach out to us at team@wafflehau5.com — we’re always happy to help!